If you have a concern that needs to be addressed in detail, send us an email. The company 1win has only one official e-mail address for customer support – firstname.lastname@example.org.
Sending an email to it, adhere to several recommendations so that the processing of the request was as quick as possible, and the received answer allowed to immediately solve the problem:
- Contact us only from your own e-mail address, which was indicated by you as the main one during registration.
- Do not try to answer letters from the advertising mailing list. You will not receive a response in it.
- Do not create more than one request for help with the same issue. Communicate in one thread of messages.
- In the subject of the letter describe the problem in a few words, and in the text explain it in detail. Attach screenshots, if necessary, and note the time.
- Adhere to generally accepted norms of communication. Be polite and discreet. Under no circumstances you should not be rude to our experts.
All requests are considered on a first-come, first-served basis. The response time may vary, depending on the current workload of the support service. On average, it comes within a few hours.
For more urgent problems and instant advice you can call our telephone line on one of two numbers:
- 8 (800) 301 77-89
- 8 (495) 088 88-99
Calls to these numbers are free. You will not have to pay for the call. You can ask all your questions over the phone and get detailed advice in English.
Another way to get in touch with support quickly. There is an online chat available on the site, which can be called by the appropriate button in the corner of the screen. Click it and write a message in the dialogue box. As soon as a specialist is available, he will answer you.
Chat works 24 hours a day. You can ask for help at any time. But sometimes the support service is very busy and you have to wait more than 15 minutes for an answer. In this case, you can either wait or use another contact.
Online chat is also available in the 1win app for smartphones.
Before sending your question to support, make sure that the answer is not in our FAQ. We have prepared a section with useful information for users, where you will find answers to many common questions from newbies.
Is there a mobile app?
Yes, you can download and install the 1win mobile app on your Android and iOS devices.
What is the welcome bonus?
As part of the welcome bonus, you can get +500% on your first four deposits.
Is there a casino bonus?
The casino allows you to activate the standard welcome bonus, or 70 free spins in slots for your first deposit.
What is the minimum deposit amount?
You can make a deposit of at least 400 BDT. Making a deposit of a smaller amount is not possible.
How much time does the withdrawal of funds take?
Also, withdrawal of funds takes no more than 7 working days, but in most cases the average waiting time for payment is from 15 minutes to 6 hours.